Frequently Asked Questions
1. Overview
We strive to provide outstanding service and deliver our wines safely and promptly. This Shipping & Returns policy applies to all wine orders placed through our website, by phone, or in person.
2. Shipping & Delivery
All wine shipments require an adult (21+) signature upon delivery; carriers will not leave a package unattended.
Carriers will attempt delivery three consecutive business days. If delivery is unsuccessful after three tries, the package will be returned to Backstage Winery.
Please provide a valid physical address where someone 21 or older can sign. P.O. boxes are not acceptable for wine delivery.
In the event of extreme heat or cold, we may place your order on weather hold to protect quality.
Once your order leaves our facility, the wine is the responsibility of the carrier.
3. Returned Shipments
If a package is returned to us due to failed delivery attempts or failure to pick up from a hold location, we will notify you.
We do not issue refunds for returned wine orders.
We will reship your package once we receive it back, subject to your approval and payment of shipping costs.
4. Damaged or Defective Wine
If your wine arrives damaged, corked, or in any condition that suggests it was compromised in transit, please contact us within 7 days of delivery and include photos and details.
For verified damage or defects, we will replace the affected bottle(s) at no charge.
Wine returns or refunds for reasons other than damage or defect are not accepted.
5. Order Changes & Cancellations
Orders may be modified or canceled only before shipment.
Once a tracking number has been issued, your order is considered final and cannot be canceled.
6. Fees & Customer Responsibility
Shipping and handling charges are non-refundable.
Reshipping due to returned packages or address errors will incur new shipping fees.
Customers are responsible for ensuring accurate address information and being available to sign for delivery.
7. Legal & Compliance
Because of state and federal regulations regarding alcohol, wine shipments must comply with all laws governing interstate and intra-state wine delivery.
By placing an order, you confirm that you are 21 years or older and that the person receiving delivery is also of legal age.
Title to the wine transfers to you when the carrier picks up the order from our facility.
8. Contact & Claims
For any issues, questions, or to submit a damage claim, contact us at:
Email: info@backstagewines.comPlease include your order number, photos (if applicable), and a brief description of the issue.